What To Do When Your Garage Door Cables Are Off Track


Do you feel like your garage door cables are off track? In this video, use these expert advice tips on how to handle this situation. Dan Watkins, owner of All Four Seasons Garage and Entry Doors in Atlanta, provides expert advice on what to do when your garage door cables are off track. Whether you’re dealing with a cable jump, a broken spring, or issues with extension springs, understanding the problem and calling a professional is essential.

Identifying a Cable Jump

A cable jump is a common issue where the cable on a double or single garage door rolls off the drum, causing the door to become cockeyed or crooked. This misalignment can cause rollers to pop out and tracks to bend. When this happens, your garage door may not open or close properly. It’s crucial not to attempt to fix this yourself. Instead, call a professional to avoid causing more damage. A cable jump won’t make your door fall on your car or the ground if left alone, so it’s best to wait for expert assistance.

Cable Jump:

    • Cables roll off the drum
    • Door becomes cockeyed or crooked
    • Rollers may pop out
    • Tracks can bend

Broken Torsion Spring

Another common issue is a broken torsion spring. If you have a single torsion spring, a break will release the tension on both cables, making the door extremely heavy and difficult to lift. Look for a visible break in the spring at the top of your bar. A broken spring requires professional replacement to restore the correct tension and ensure safe operation.

Broken Torsion Spring:

    • Single torsion spring breaks, releasing tension on both cables
    • Door becomes extremely heavy
    • Visible break in the spring at the top of the bar
    • Requires professional replacement to restore tension

Issues with Extension Springs

For smaller doors with extension springs, the cables run on pulleys. When an extension spring breaks, the cable may fall to the ground, making it appear as if the cable is broken. In reality, the spring is the issue, and it’s crucial to replace both extension springs simultaneously to maintain balance. This ensures your garage door operates smoothly and safely.

  • Issues with Extension Springs:

    • Cables run on pulleys
    • When an extension spring breaks, the cable falls to the ground
    • Appears as if the cable is broken
    • Both extension springs should be replaced simultaneously

Why Call a Professional?

Handling garage door repairs on your own can be risky and may lead to further damage or injury. Professionals have the expertise and equipment to safely and efficiently fix issues. At All Four Seasons Garage Doors, we offer prompt service, often within 24 hours, to ensure your garage door is operational as quickly as possible. We know how frustrating it can be to have your garage door cables off track, especially in Atlanta’s busy lifestyle.

Our technicians are trained to handle all types of garage door problems, from broken springs to malfunctioning openers. We understand the urgency of getting your garage door fixed, especially if your car is stuck in the garage.

General Signs of Cable Issues:

  • Door won’t open or close properly
  • Door becomes uneven or misaligned
  • Visible fraying or damage to cables
  • Cables hanging loosely

When to Call a Professional:

  • Any visible damage to cables or springs
  • Door does not open or close smoothly
  • Door feels extremely heavy or difficult to lift manually
  • Misalignment or uneven door operation


Garage door problems can be a significant hassle, but with the right approach, they can be resolved quickly. By following these steps, you can identify whether you have a broken spring or an opener issue. Remember, for any garage door repairs, it’s best to contact a professional. In Atlanta, All Four Seasons Garage Doors is ready to provide fast, reliable service to get your door back in working order.

Contact Us

For expert garage door repair and maintenance, call All Four Seasons Garage Doors today. We are dedicated to providing top-notch service to the Atlanta area.

Follow Us on Social Media for More Tips and Updates

Facebook: https://www.facebook.com/allfourseasonsgarages/
Instagram: https://www.instagram.com/all4seasonsgarages/
Twitter: https://www.instagram.com/all4seasonsgarages/

By reaching out to us, you ensure your garage door problems are handled by professionals who care about your safety and convenience. Whether it’s a quick fix or a complete replacement, we’ve got you covered. Don’t let a malfunctioning garage door disrupt your day—contact All Four Seasons Garage Doors for reliable and prompt service in Atlanta. What to do when your garage door cables are off track? Trust the experts at All Four Seasons Garage & Entry Doors to get your door working again and get your car out of the garage.


Submit your review

Create your own review

All Four Seasons Garage & Entry Doors
Average rating:  
 0 reviews